Apple, I thought that you had great customer service – your ad says so! Never again am I shopping at an Apple Store.

As you probably have realized by now, I own an iPhone. Now, I like the phone, I like the controls, and I love the touch, but I really don’t like the headphones. When I work out, the sweat disintegrates the rubber. Other times, one just randomly stops working, or the other just becomes loose. While I would normally buy other headphones, I need these ones, as they have controls and a mic on them. Darn Apple and their trap.

So, to get new headphones, I decided to head on over to my local Apple store in Easton. After spending 20 minutes on the road, I arrive at the store, all ready to purchase my new headphones – at $30.00.

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Upon entering the store, however, I was surprised by the lack of any sales register. As there was a sign of the impending renovation, I figured that they had moved them back to the Genus Bar, and thought nothing of it. This proved to be my demise.

Click ‘Continue Reading’ to see why.


Once I located my headphones, and swore under my breath at the price, I proceeded to head to the Genus Bar to get some help. After waiting in line, for 15 minutes, I was told by the Genus – wearing a navy blue – that I needed to find a sales person. He redirected me to a lady who could help me. The assisting lady – wearing an orange – then told me what each of the colored shirts meant. Yep, that’s right, they have color coded employees.

Orange (That’s me!) is here to help you find who you need to find
Royal Blue are the managers
Navy Blue are the Genus’
Light Blue are the sales people
Light Blue are also (if you are lucky) the ones who ring you up

So, here I am, standing in the middle of the Apple Store, talking to a person who could be replaced by a sign. While I didn’t tell her that, simply having a sign with this list could have saved Apple some minimum wage payments.

Okay, so now I need to find a light blue person to help me out. I spotted one, lassoed him, and promptly asked him to ring me up. Little did I know, he was one of the Light Blue people who just sell things, he couldn’t help me out. Oh, and he didn’t know which Light Blue could ring me up – another 5 minutes wasted.

I lassoed another one, and this time got lucky. The guy was able to ring me up, attempted to sell me some things, and then asked if I minded if he emailed me my receipt. After I said yes, he promptly asked me for my email. Confused, I tried to explain the concept of positives in the English language, which just blew his mind. Needless to say, it took me another 10 minutes to convince him to print out a paper receipt.

20 Minutes to get there
20 Minutes to get home
15 Minutes in Genus Bar line
5 Minutes with the wrong Light Blue Guy
10 Minutes for Receipt
75 Minutes Total

So, here I am, out $30, and out 75 minutes of my precious time. I really wanted to talk to a manager about this, but I really couldn’t find one. See, the Managers are in Royal Blue, which looks just like the Genus’ Navy Blue. I was really confused trying to find one, and so I didn’t. Then it hit me, what if I was colorblind. How would I get help then, as nobody seemed to know what anybody else did. Maybe I should send my cousin in, and get a nice ADA lawsuit out of it.

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