Comments on: Color Coded Employees – Why The Apple Store Lost A Customer

By: Robert M. Barga

Robert M. Barga — Wed, 18 Nov 2009 18:29:02 +0000

I know that for the future I should make the appointment. More or less, my issue is that this was extremely hard for a person who is not used to the system. Having a simple sign would have fixed everything, and been user friendly

Now that I know how it works, I was hoping to help others with it

By: Melissa

Melissa — Wed, 18 Nov 2009 16:23:50 +0000

no on said you “need” an appointment to shop. i was merely stating that if you know you are going, why not make an personal shop appointment? and if you are paying cash, your personal shop will also help you with that. and you can can make a personal shopping appointment for any time during regular business hours, or even in the AM before the store officially opens.

come on robert, try to see the glass as half full, not half empty

any more smart questions? why not give it a try?

By: Robert M. Barga

Robert M. Barga — Mon, 16 Nov 2009 18:50:48 +0000

What if I don’t want to use a CC, or only am able to shop when classes are cancled? The mere fact that you need an appointment to shop indicates the problem

By: Melissa

Melissa — Mon, 16 Nov 2009 05:11:39 +0000

ps. apple retail employees do not work on commission. so it’s hassle free shopping without a commitment to buy.

By: Melissa

Melissa — Mon, 16 Nov 2009 05:07:53 +0000

in the future, make a personal shop appointment before you go. this way, you have someone waiting for you at a time set by you so you can get all your questions answered and get rung out by the same person. most people think you have to buy a mac to do this, but you don’t, you can make a personal shop appointment to have a specialist answer all your questions with ease of time of different headphones and then ring you out on the spot if using a credit card. . it’s simple.

http://www.apple.com/retail/personalshopping/

By: Robert M. Barga

Robert M. Barga — Fri, 02 Oct 2009 12:57:33 +0000

click on that big RSS button and follow the links

By: Kelli Garner

Kelli Garner — Fri, 02 Oct 2009 02:19:19 +0000

Great site, how do I subscribe?

By: barga

barga — Sun, 20 Sep 2009 13:58:45 +0000

I asked people and they told me to talk to the orange lady

By: Beth

Beth — Sat, 19 Sep 2009 03:32:38 +0000

I really think it is your loss if you choose to not go to one of the best stores. You are trying to fault a store because you couldn’t ask anyone for help and instead of looking for people with handheld registers. I mean come on… Macys uses them… The limited uses them, but because you were too lame to ask for help — the store is at fault. Give me a break! And anyways, you can buy the same headphones at walmart or target or best buy. Stop whining and get over yourself!

By: Barga

Barga — Tue, 01 Sep 2009 14:37:55 +0000

But with stuff in every corner of the floor, how do you avoid looking at something?

By: Brian

Brian — Mon, 31 Aug 2009 16:44:50 +0000

They did this in my nearest Apple store too. No warning, no indication that people could just ring you up anywhere or who or what to look for. I think the best way to get rung up is to stand in the middle of the store looking supremely confused, and try to avoid looking like you’re looking AT something.

By: Robert M. Barga

Robert M. Barga — Sat, 29 Aug 2009 21:02:19 +0000

The Consumerist article didn’t for that reason. I spent 35 minutes minus commute, which is still far too long.

There is still the front bar FOR registers, but none were sitting there

By: Angie

Angie — Sat, 29 Aug 2009 18:48:54 +0000

I think it’s really unfair to include your commute time into the time wasted total. Having lived in Columbus it takes 20 minutes to get anywhere if it isn’t down the street from you.

I’ve been to that Easton Apple store and I have to agree with you. Granted it was 3 years ago, the customer service still wasn’t very good. Back then it did have the registrars but it was still not easy finding someone to check you out then. Sometimes the staff wasn’t the nicest. I’ve been to other Apple stores and they’re all not like that. I think the one in Easton is purposely under staffed. I live in the Tampa area now and their Apple store doesn’t suck.

By: Twitter Trackbacks for Color Coded Employees – Why The Apple Store Lost A Customer | Whalertly [whalertly.com] on Topsy.com

Sat, 29 Aug 2009 16:56:33 +0000

[...] Color Coded Employees – Why The Apple Store Lost A Customer | Whalertly whalertly.com/wordpress/2009/08/28/color-coded-employees-%E2%80%93-why-the-apple-store-lost-a-customer – view page – cached Why the Apple Store color coding of employees is an epic fail. — From the page [...]

By: Apple’s Color Coded Employees Confuse Shopper [Signage] - 2735th Edition · debitprepaidmastercard.com

Sat, 29 Aug 2009 12:44:37 +0000

[...] Apple store in Ohio doesn’t want to clutter up its elegant store layout with signage, so you have to rely on a color coded system to find the appropriate employee to ring up your purchase. It’s like the Homeland Security [...]

By: Robert M. Barga

Robert M. Barga — Fri, 28 Aug 2009 21:29:36 +0000

Not exactly sure what to say here

By: James

James — Fri, 28 Aug 2009 21:28:10 +0000

Stupid is as stupid does

By: Robert M. Barga

Robert M. Barga — Fri, 28 Aug 2009 21:03:47 +0000

I am planning on calling later tonight to complain about it. If I could find Apple’s customer service email, I would get on that

By: Robert M. Barga

Robert M. Barga — Fri, 28 Aug 2009 21:03:15 +0000

Um, if you read, there wasn’t one

By: Robert M. Barga

Robert M. Barga — Fri, 28 Aug 2009 21:03:00 +0000

not anymore